Returns

 

香港本地訂單 (免費送貨):

1) 住宅區(香港郵政派遞): 1-2個工作天

2) 工商區(CXC本地速遞) : 1-2個工作天

3) SF EXPRESS 順豐服務中心/ 順豐站/ 順豐智能櫃自取: 1-2個工作天

(請於CHECKOUT時在地址一欄填上所選順豐服務中心/ 順豐站/ 順豐智能櫃之(1)地址和(2)點碼)

順豐服務中心地址:  http://www.sf-express.com/hk/tc/others/S.F.Network/SF_service_center_address/

順豐站地址:  http://www.sf-express.com/hk/tc/others/Contact_Us/SF_store_address/

順豐智能櫃:   http://www.sf-express.com/hk/tc/others/S.F.Network/EF-Locker/

*** 所有訂單會於48小時內寄出. 客人會收到電郵通知相關之運單號碼以方便追蹤 ***

 

 

HONG KONG LOCAL ORDERS (FREE DELIVERY):

1) Residential District ("Smart Post Mail Delivery" by HONG KONG POST): 1-2 working days

2) Commercial/ Industrial District (Delivery by CXC Courier): 1-2 working days

3) SF Express Service Centers/ Lockers Self Pickup: 1-2 working days

*** All goods will be dispatched within 48 hours. You will receive an email with tracking number for tracking ***

 

 

INTERNATIONAL ORDER:

FREE INTERNATIONAL DELIVERY applies to orders over HKD2000. Your order will be shipped using standard international shipping method by Hong Kong Post.

Estimated Delivery time: 7 - 14 working days 

 

SHIPPING & COSTS (ORDER BELOW HKD2000)

1) by Standard International Mail (HK Post)

Delivery time: 7 - 14 working days 

- Light Weight (below 0.35kg): HKD75

- Standard Weight (0.351-0.7kg): HKD130

- Heavy Weight (0.71-2kg): HKD290

 

2) by Express Mail (HK Post)

Estimated Delivery time: 2 - 5 working days 

- Light Weight (below 0.35kg): HKD200

- Standard Weight (0.351-0.7kg): HKD250

- Heavy Weight (0.71-2kg): HKD420

- Above 2kg: HKD550

*** We can ship with Fedex/ UPS/ DHL too. Contact us if you need a faster delivery, we'll get back to you with the best delivery quotation ***

 

All goods will be dispatched within 48 hours. You will receive an email with tracking number for tracking. Orders are not dispatched on the weekends or Hong Kong's bank holidays. In some cases deliveries can be happen after 30-45 days a parcel left Hong Kong, depending on the customs, weather or busy holiday seasons.  And shipment might be delayed due to the poor services offered by some countries. Although we have the tracking numbers but please understand that we cannot always keep track all packages going overseas. We highly recommend customers to contact their countries' Post Office directly for a more updated status of their shipments. If your shipments has not arrived after 30 days of purchase, please contact us. We'll try our best to look into the situation with the Hong Kong Post Office. 

Please make sure there is someone at home to sign for your package. If there is no one in it will be returned to us. We can then resend it but additional postage costs will have to be paid.

 

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TAXES AND DUTIES

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient in some case. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may need to contact your local customs office for further information. In rare occasions custom agents may delay delivery of some packages.